Your Right To Complain
At Confidental Clinic Surbiton we strive to maintain a very high standard of patient care from the moment of patient’s entry in to the practice.
We accept that on occasions we may not meet every patient expectation of our services. In these cases we would like any complaint or concern you may have brought to our attention so immediate action can be taken.
In the first instance ask to speak to Lizzy Parker our Practice Manager who will listen and acknowledge your complaint or concerns.
Lizzy will stay in touch with any patient who has raised a complaint until the matter has been resolved and preventative measures put in place.
The complaints internal procedure normally takes 10 day.
If any complaint is not resolved satisfactorily you can contact either the dental complaints service:
Health & Social Care Information Centre
PO Box 16738
The Care Quality Commission:
03000 616161, www.CQC.org.uk
The private dental complaints service:
08456 120540 or visit www.dentalcomplaints.org.uk
You also the option to contact:
The Parliamentary and Health Service Ombudsman
Tel No. 0345 015 4033