In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"I have been going to this lovely practice for nearly 10 years. Delphine is so friendly on reception.…
"Great dental advice. Treatment carried out by an experienced and extremely caring team. Cannot compliment Jignesh and his…
"I’ve been using this practice for 20 years, and it’s great. Delphine, the receptionist is really helpful and…
"As a very nervous dental patient I was very close to cancelling my appointment for having a new…
"In Confidental, I have always been extremely satisfied and happy with the work quality and excellent service from…
"Great experience. Free parking if you register your vehicle and visit was over in 15 minutes."
"I visited Confidental Clinic today for my first hygiene appointment with them. I was so impressed by the…
"Friendly staff, clean premises. Made my Invisalign journey a simple process and I am happy with the results."
"I had a wondery experience having Invisalign here. All the staff were very friendly and professional. I had…
"All staff extremely helpful and polite, great with children and offer early morning appointments. Would recommend"
Very friendly Team that is happy to help where possible and make you feel comfortable being their clients.…
I had an amazingly good experience with this dental clinic. I was a very nervous patient, Ms Reena…
Confidential Clinic has been my Dental Surgery for many years. It has always provided myself and my family…
I am very happy with my treatment that Dr Patel has done for me, he made me feel…
I highly recommend the dental team at ConfiDental Clinic, Surbiton. Whilst I don't live nearby anymore, I have…
Lovely dentist. My dentist is always very nice to me and takes very good care of me when…
Everyone here is friendly and professional. Payal is an excellent hygienist. I was amazed at how relaxed and…
I have been a patient of John Abraham at this dental practice for over 30 years. In all…
Everyone is super friendly at Confidental Clinic, I would recommend this dentist to anyone. I'm usually quite nervous…
Dr Patel is a fabulous dentist! I have been attending Dr Patel's Clinics for the past four years.…